Returns
RETURN POLICY:
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. Store credit will be given for the purchase price of all eligible returned merchandise. Store credit may then be used to purchase that same item in a different size or a completely different item. Store credits expire in 90 days.
- Clearance & Sale items are FINAL and are NON-RETURNABLE or REFUNDABLE. Store credit will NOT be given for these items!
- You have 30 days from the date you placed your order to send in your item(s) for exchanges or store credit.
- Returned items for exchange or store credit must be received unwashed, unworn, and in new selling condition! The item must arrive with the original tags still attached to the product. You are responsible for return shipping costs. If you send your items in and they do not meet our standards for a credit, exchange, or refund, you are responsible for the return postage. The original receipt must accompany all products sent back!
- Any uncertainties about the style and fit of your footwear or clothing should be resolved before taking the tags off or wearing them.
- Items returned to us with makeup, deodorant, cigarette smoke, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Shoes must be returned in the original box & placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case the shoes will be shipped back to you and you are subject to the return shipping costs. Footwear must be in new condition (no wear on the inside or outside). If you purchased the wrong size you may exchange them if available. If unavailable you will be issued a store credit unless it has been 7 days or less. Please note that you are responsible for shipping costs.
- All items will be inspected for damage and tags being attached before shipping them to you.
- Use your smartphone to take pictures of the defective or damaged area and email the images to info@sparklesnspurs.com, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your Sparkles-n-Spurs Boutique account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 48 hours
Order Status
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign Into Your Account to view your order status.
How do I change my order?
If you need to make any changes to your order, please call us at 360-736-1970 immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Sparkles-n-Spurs Boutique account.